on 11-11-2021.

2 hours ago, I received an email update from them, pls see below, which is what i copied-and-paste from the email they sent me:
                                                                            
Joya Onsen Cafe <hello@joyaonsencafe.com>
                                              
Update to Cancellation Policy
                            

Due to too many occurrences of last-minute booking cancellations/rescheduling, we have revised our cancellation policy and would like to inform you with regards to our updated policy. The updated policy will take effect for bookings dated 14 November onwards. 

 

1. Joya Onsen Cafe reserves the right to amend any of our terms, conditions and policies without any prior notice. 

2. There will be no refunds for booking cancellations, regardless of how advance you cancel from your booking date (no-refund cancellation policy)

3. You may choose to either reschedule to another date within 2 months from your booking date or refer your slot to someone on your behalf. 
4. If you are unable to reschedule within 2 months from your booking date, the amount you had paid for the booking will be forfeited. 
5. There will be no penalty fees for rescheduling last minute (up to 4 hours from booking time; excluding informing us outside of our operating hours)
6. Rescheduling within 4 hours from your booking time is highly discouraged as this leaves us with insufficient time to release the slot to others. Please refer your slot to someone else instead. (Informing us outside of our operating hours does not count as informing more than 4 hours in advance from your booking time.)
7. There will be no refunds for no-shows (confirmed booking without cancellation or rescheduling).
8 Joya Onsen Cafe reserves the right to escalate the issue to relevant authorities if you refuse to abide by our policy. 
9. Separate cancellation policy applies (from the respective third-party platform) if you had purchased our onsen passes through third-party platforms (applies to both public and private onsen).
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